Le Rocher de la Granelle campsite

FAQ : Frequently Asked Questions

Reservations

You can book directly on our website, reservation area. On this site the availabilities are updated automatically.

In case of doubt or if you have a special request, you can contact us by phone.
You can pay your deposit by credit card (secure site), bank transfer, cheque or holiday vouchers.

Please note that cheques must reach us at least 30 days before your stay.

Depending on promotions and the date of your reservation, we may only accept certain methods of payment.

If you wish, you can pay for your stay in installments at your convenience.
Yes, it's run by the company Campe-couvert. It represents 3.2% of the amount of the stay with a minimum of 5€.
Yes according to the availability of the campsite. For this, please contact us directly by phone.
For all rentals, it is preferable to make a reservation so that we can prepare your rental.

For pitches, it is advisable during the high season to be sure you have the pitch you want. But it is by no means obligatory.

Rentals : mobile homes, tents and lodge

You can consult the inventories on our reservation site or on the accommodation page.
Rentals are available from 4pm.

If you arrive earlier, it is quite possible that your rental is not yet ready. Nevertheless, you will be able to enjoy the activities of the campsite.
Rentals must be vacated before 10am.

Departure is by appointment.
Yes, we ask for a cleaning deposit of 80€ and a rental deposit of 200€. Deposits can be made by credit card imprint or by cheque.
We offer TV rental only for mobile homes.
Cleaning is extra: 80€ for mobile homes, 60€ for tents and 10€ per night for short stays.
For rentals, the balance of the stay must be paid 1 month before your arrival.

In the mobilhomes, we accept dogs under 25kg for an extra charge of 4€/night. They must never stay alone in the rentals.

Pets are not allowed in the newer mobile homes.

In the tents, the supplement is 3€/night and per animal. (no weight restriction).

In general, category 1 and 2 dogs are not allowed on the campsite and the campsite rules must be respected.
In low season (except July/August) you can arrive and leave on the day you wish.

In high season we have arrivals and departures on Wednesdays, Saturdays and Sundays. Depending on the availability of the rental schedule.
Yes, this allows us to streamline the rental checks.

You can make an appointment on the day of your arrival.
Everything you need for a great vacation.

Everything in the rental is listed on the inventory.

Sheets, pillowcase, cleaning products, towels are not provided.

Pillows and blankets are not provided in our tent and lodge type accommodations.
In low season we have no minimum stay.

In high season, stays must be for a minimum of 7 nights, unless there is special availability on the schedule.
This must be reported to the reception desk and a financial contribution for the replacement will be requested. The amount of this participation is indicated on the inventory and in the welcome booklet.

The pitches

Yes, we have an area that can accommodate groups. On request we can send you a quote.
Our campsite has many trees on the pitches, this allows us to offer you pitches with shade and sun.

We don't have a totally sunny location.
On your arrival, we will give you a map of the campsite with the available pitches so that you can choose the one you like the most.

But of course if you have booked, we have kept the best situated pitches for you.

We keep for people who have not reserved, the pitches in front of the bar and in front of the toilets.
We use 10A.
We have redone almost all the electricity of the campsite and the majority of our terminals are equipped with European plugs.

We also offer plugs for rent (0.50€/night) or for sale (15€).
This varies according to the size of the site.

We accept between 7 and 10 people per pitch.
Yes we offer table top fridge rental at 4.50€/night. We will ask you for a deposit of 50€ and the fridge must be returned clean, defrosted and dry.
In our campsite, camper van drivers are campers like any other and as such they have access to the same services as all the other clients of the campsite.
Yes, we have a stabilized area that can be used by camper vans especially in the early season when the plots are wetter.
Yes, on the stabilized area, there is a specific area to fill, empty your camper.
We have 2 toilet blocks which are open depending on the number of guests on the campsite.

A sanitary facility is being renovated for the 2020 season.

The size of our toilets is in accordance with the 3* Aout France classification in force on January 1st, 2020.
Pitches are available from 2pm and only after you have checked in at the reception desk.

Attention, the reception is closed from 12h to 14h.
In order to allow other guests to arrive, we ask you to vacate the site by 11am.
No, we don't have a pitch directly connected to the water but we have several points on the campsite.

The aquatic space

We have :
1 big bath: 10m*20m which goes from 1.10m to 1.80m deep
1 small bath: 4m*8m with 0.50 depth
1 paddling pool
1 water slide
Sunbathing with parasols
We open the large bath (10 x 20m) as soon as the weather permits, generally from mid-May to mid-September.

Then we open the other basins in July / August.

The toboggan runs on weekends on request and then July / August from 11am to 7pm.
We open this space from 10am and close it at 8pm.
Currently the pool is not heated, it is planned for the coming years.
For hygienic reasons, we do not allow bathing shorts or Bermuda shorts.

We only accept people wearing bathing suits.
Due to the depth of the pools, we do not need a lifeguard.

We remind you that children are your responsibility.

Cancel or change

We offer you an insurance cancellation, interruption of stay. This insurance is directly managed by the company Campez-couvert.

You can contact them directly if you would like more information.

Without insurance, you will not be able to claim any reimbursement.

Insurance is not compulsory but is strongly recommended, it represents 3.2% of the price of the stay.

The campsite

For rentals the campsite is open from 10 April 2020 to 23 September 2020.

For pitches and camper vans the campsite is open from 17 April to 23 September 2020.
The campsite offers entertainment for all ages in the morning, afternoon and evening.

According to the animations, they are more or less oriented for a type of public.

In general, we propose in the mornings animations that are more for children.

But this is by no means a daycare centre and your children are your responsibility.
It is quite possible to fish in the Vézère. You will find a lot of information on the site.
It is possible to canoe on the Vézère as well as on the Dordogne river.

For children, you must be at least 4 years old.

In July/August, we organise 2 canoe trips per week from the campsite. The trip is 13km on the Vézère river between Les Eyzies and you arrive at the campsite.

Our partner : Canoës Les 3 Drapeaux
As the campsite is a private place and for the safety of all, you are asked to inform us when you welcome a visitor.

In addition, he must report to the reception desk and pay the visitor's tax.

For insurance reasons, we remind you that your visitors are not allowed in the swimming pool and must have left the campsite by 11pm.
This varies according to the weather and the number of people on the campsite.

Reception: open from April to September.

The bar: open from April to September.

The snack bar : Every day in July and August and open on weekends in May, June and early September.

The swimming pool: depending on the weather but generally open from mid-May to May September.

The animations : Only in July/August according to the dates of the French school holidays.

Attention, there is much less animation during the last week of August.
The animations take place only in July / August according to the dates of French school holidays.

Attention, there is much less animation during the last week of August.
We authorize coal and gas barbecues (except in the case of a prefectoral decree prohibiting them).

However, we cannot accept grill-plates and electric barbecues over 1500W. They are too energy consuming and you risk having your electric terminal broken.

We have a barbecue area where you will find 2 barbecues at the disposal of the campers. We lend grills to the reception if needed (10€ deposit).
In the low season we are on duty at the reception and depending on the number of people in the camper van we are often on the campsite to prepare for the high season.

In July / August, the reception is open every day from 8am to 12pm and from 2pm to 6pm.
The campsite offers a grocery store with non-perishable products and local products at the reception desk.

We also sell blue "camping gas" bottles.
Yes, but only on order.

This service is available from mid-May to early September or on orders of at least 4€ and during busy weekends.
The campsite is completely flat and we have a disabled sanitary facility.
We have a recent laundry area with :
- 2 professional 7kg washing machines with remaining time display. (5€ per token).
- 1 professional dryer (2.50€ per token).
- 1 ironing area.

Tokens are on sale at the reception desk as well as laundry pods (0.50€).
But you can use your own detergent.
The campsite has a covered hall and a covered outdoor area so we can organise this type of event on request.

Surroundings

500m from the campsite you will find the Lidl shop, then the other shops are 800m away (Intermarché) and 1km for the town centre.

Everything is easily accessible on foot from the campsite.

At Le Bugue we have several doctors and 2 pharmacies.
The campsite is 30km from Sarlat and 45km from the Lascaux caves.
In the Dordogne there are markets every day.

A list of markets is available at the reception desk or in the welcome booklets.

At Le Bugue, we have 2 markets per week: a very big one on Tuesday morning and a much smaller one on Saturday morning (food only).
There is a station at Le Bugue (line le Buisson - Périgueux), another at Le Buisson de Cadouin.

The nearest airport is in Bergerac.
It is possible to rent a vehicle at intermarché (at Le Bugue).